Digital Experience Systems Designer
I have the detailed answer to every rhetorical question.
I design systems that talk to people. Not at them. I've spent four years building conversational AI at a credit union — end to end, no net — and before that, 13 years learning that every operational failure is a systems problem wearing a people costume.
Currently
Auditing 2,500+ conversation goals for a full rebrand at TruMark Financial
Writing All These Perfect Floods, a novel about recursive memory and the stories we tell instead of the ones that happened
Building phl, a shell in C with an opinionated interactive layer that talks back
Reading Homestretch by P.E.A.Repko — my dad's second collection of poetry, out now